Meet our team

At GB3, it’s our people that make us different. We take great care in how we set the business up for our team, after all #detailmatters. We are creating a great place to work; the kind of company that we would like to work in. Happy employees equals happy customers. Our team are committed to going a little further; from adding the extra into our delivery to putting something back into the community through #teamgb3.

Our management team

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Graham Billsborough
Managing Director
Full profile

Expertise
Graham specialises in finding technology solutions that bring real value to organisations he works with. Recommendations are available from London Fire Brigade, Dixons Multi Academy Trust, The Cabinet Office & others; showing his ability to work in all sectors and provide strong strategic leadership when integrating people, processes & systems in a secure way.

Experience
Graham started GB3 following a successful career as an IT Director at Enterprise plc, where over 12 years the IT Division rose to 180 IT staff, including a bespoke development team who delivered core systems for Enterprise and a service desk which achieved ‘UK Service Desk of the Year’ with SDI.

Outside work
Graham is a keen photographer amongst other activities and spends his time fundraising for local charities by competing in long distance triathlons. He is married to Marie and has 3 daughters.

Contact
graham@gb3.co.uk
+44 1772 851 110

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Justine Dowds
Finance and Operations Director
Full profile

Expertise
Justine is an expert in commercial financial management including, VAT and tax compliance. As director of operations Justine focuses on improving operational systems, processes and best practices that guarantee organisational well-being.

Experience
Justine has successfully worked in variety of entrepreneurial SME’s and large corporates over the last 20 years. An experienced manager and accountant, her vertical career, provides experience at directing fast growing businesses to achieve their financial goals.

Outside work
Justine enjoys yoga, walking, and watching her youngest children play rugby and competing in athletics. She is married to Andy and has 2 daughters and 2 sons.

Contact
justine.dowds@gb3.co.uk
+44 1772 851 110
+44 1772 395 903

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Laura Stephenson
Support Services Manager
Full profile

Expertise
Known for managing many successful fundraising campaigns; Laura has organised large events, and managed press opportunities. Working for Schools, Charities and Business’ Laura has become a media and business communications expert, and now manages the social and email communications to GB3 clients.

Experience
Laura has over 10 years’ experience in Fundraising, PR and Advertising. Having worked for a number of different sectors. This experience and adaptability has given Laura a unique understanding of the needs of each sector, smoothly implementing this for all GB3’s customers and ensuring a valued GB3 culture internally within the team.

Outside work
Laura is married to Mark, they have one daughter and are expecting twins next year. In her spare time, she loves running, cooking and spending time with family and friends.

Contact
laura.stephenson@gb3.co.uk
+44 1772 851 110
+44 1772 395 895

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Mick Ingham
IT Systems Implementation Manager
Full profile

Expertise
Mick with his background in IT Training, specialises in implementing software solutions into businesses. Drawing on his military background and outstanding communication skills, he reduces both the mental and physical strain these challenges would normally bring to the customer.

Experience
Mick came to GB3 in Feb 2014 with over 30 years’ experience, both in managing large training teams and in identifying & resolving issues / risks encountered when implementing new software, both at process and resource levels.

Outside work
Mick rides a motorcycle for pleasure most weekends and each year tours Europe. He is actively involved in military charity work, both organising and attending support events.

Contact
mick.ingham@gb3.co.uk
+44 1772 851 110

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Rachel Rowlandson
IT Service Operations Manager
Full profile

Expertise
Award winning IT Service Desk Manager, with more than 18 years’ experience within an IT support environment.SDI award winners of the IT Excellence awards – Small Team of the year 2011.

Experience
An expert in all areas relating to incident management, problem management, change management, major incident handling, customer support, team management, maintaining service level agreements, recruitment and general staffing issues.

Outside work
Rachel has a passion for countryside walks followed by pub lunches and is also a football fan holding a season ticket for her local club.

Contact
rachel.rowlandson@gb3.co.uk
+44 1772 851 110
+44 7771 603 702

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Harriet Hirst
Development Manager
Full profile

Expertise
– Agile Software Development
– Requirements Analysis and Specification Design
– Scrum Project Management
– Functional System Testing
– OCJP Java Language Qualification

Experience
With over 8 years of experience in the Software industry specialising in Java and JavaScript, Harriet has worked on a wide variety of projects within a number of different sectors, including financial, e-commerce and government services.

Outside work
Harriet is married and has one noisy cat named Archie. She and her husband Tim love to cycle and cook together, always trying new recipes. In her spare time, Harriet likes to swim, do yoga and attempts to get things to grow in their garden.

Contact
harriet.hirst@gb3.co.uk
+44 1772 851 110
+44 1772 395 881

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Phil Awde
Programme Manager
Full profile

Expertise
Phil has a strong technical background alongside a history of successful solution delivery, surpassing client expectation and adding value through innovation. His main strengths lie in building strong customer relationships and the ability to produce results within pressured situations whilst maintaining attention to detail.

Experience
Phil first started working in the IT industry as a Graduate Network Support Engineer at Enterprise plc. He then moved onto the role of Infrastructure Project Manager at Enterprise plc managing Internal IT Projects. From this, Phil then moved to ANS as a Senior Project Manager before moving to GB3 as their Programme Manager where he now he runs the customer project side of the business as well looking after a team of Project Managers and Technical Engineers.

Outside work
Phil is a keen footballer who plays 3 times a week, as well as playing for a Saturday 11 a-side team. He also enjoys music, good food and even better wine.

Contact
phil.awde@gb3.co.uk
+44 1772 851 110
+44 7595 293 059

Our team

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Bex Rowlandson
Chief Morale Officer
Full profile

Expertise
Bex has outstanding communication skills, a positive attitude and is an expert at assessing the mood of the staff and understanding the psychology of the employees. Motivating staff with exercise, she has perfected the ‘tennis ball throw / retrieve team experience. Keeping her coat fluffy and clean, she will patiently wait to be stroked.

Experience
Bex has worked for many years alongside Service Delivery Managers to ensure that the morale of the staff is always at its highest. Loved by all the staff, she works tirelessly at connecting with team members who struggle with communication and bringing smiles to the team at GB3.

Outside work
Outside work Bex enjoys spa days, long walks in the country (with her tennis ball) and is an avid follower of Everton football club.

Contact
contact@gb3.co.uk
+44 1772 851 110
+44 1772 395 901

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Ben Stuart
1st Line IT Support Engineer
Full profile

Expertise
Ben has developed his skills on the job on site and has used his time to develop both IT and Customer support skills. He provides friendly and helpful support to all customers and always goes that little bit further.

Experience
Ben started working at GB3 right after his first year of college, deciding to take up an Apprenticeship to gain experience alongside his education. Starting out on-site at Archbishop Temple high school, he developed the skills and knowledge that have enabled him to provide support to all customers as part of GB3’s dedicated 1st line team.

Outside work
Outside of work Ben is a keen gadget collector and technology enthusiast. He enjoys playing retro videogames as well as modern online games and enjoys socialising.

Contact
ben.stuart@gb3.co.uk
+44 1772 851 110
+44 844 374 0473

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Dean Hogarth
Systems Consultant
Full profile

Expertise
Dean brings a multifaceted skillset to software and systems implementation. Consulting on SaaS, Microsoft and bespoke systems, through to IT Training courseware preparation and delivery.

Experience
Dean joined GB3 after 7 years of shaping an IT career at Enterprise plc. During that time and since being at GB3, managed a vast IT Asset estate, acted in a Service Delivery capacity and has moved into a Consultancy role providing bespoke implementation services.

Outside work
Dean loves volunteering on the Board of a charity and is also a Cub Scout Leader at his local Scout Group. Coffee, technology and film are amongst his favourite things. He is married to Laura and has 1 son.

Contact
dean.hogarth@gb3.co.uk
+44 1772 851 110

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James Dale
1st Line IT Engineer
Full profile

Expertise
James’s role is dedicated to the Pro-Active side of GB3 of maintaining the client’s systems and assisting to prevent issues occurring. A keen eye for detail in all works to spot anomalies with a fast turnaround to keep GB3 running and committed professional to providing a top level service.

Experience
James joined with GB3 at the very beginning following the completion of his Honours Degree from University whilst gaining I.T & Service Desk Experience within the workplace environment from Enterprise Plc and Leyland Trucks Ltd.

Outside work
James is an avid fan of Doctor Who, who has a passion for reading and collecting. A free spirited person who is willing to volunteer his time to help those in need and travel about with the desire to never give up.

Contact
james.dale@gb3.co.uk
+44 1772 851 110
+44 844 374 0473

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Jon Faulds
Senior IT Support Engineer
Full profile

Expertise
Jon’s expertise encompasses, but is not limited to, Windows operating systems, system deployment, active directory, remote software/hardware fault diagnosis, SAP and secure print solutions. He has strong communication at all levels leaving everyone feeling like they’ve gained IT knowledge.

Experience
Jon started in a small company called Cyber Technologies in Liverpool as a Field Service Engineer. Since then, he’s worked for several multinational companies in a variety of roles including Telephone Support, Desktop Support, SAP Security, Field Service Hardware Support. He has experience of project delivery and is fully aware of ITIL best practice.

Outside work
Jon is a self-confessed nerd. When he’s not working, he’s working! He loves everything IT related and is currently studying computer programming in his spare time with a view to opening up other avenues for GB3 around software management. He is married to Christine and has 4 children, of which he considers to be his greatest achievements to date.

Contact
jon.faulds@gb3.co.uk
+44 1772 851 110
+44 844 374 0473

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Matt Orford
Operational Administration Support
Full profile

Expertise
Matt has worked within the IT support environment for the last 8 and half years. Mainly covering 1st and 2nd line roles and has been part of major Projects for Lancashire Constabulary.

Experience
Matt has worked at GB3 for the last 2 and half years, covering both 1st line and Site Support Work, before moving into his current role. Before GB3 Matt worked at Lancashire Constabulary ICT as a 2nd Line Desktop Support Engineer for their main HQ site, as well as being an Encryption Custodian to support the secure IT infrastructure.

Outside work
Matt enjoys distance running, and playing the guitar and drums, as well as spending time with his wife and daughter.

Contact
matt.orford@gb3.co.uk
+44 1772 851 110
+44 1772 395 893

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Mark Houghton
2nd Line Support Engineer
Full profile

Expertise
Mark specialises in desktop and customer support, specifically in hardware, software and networking; adapting to the unique parameters that businesses and the public sector must adhere to. Mark’s expertise for schools has expanded to Apple products, from iPads, to iMacs, alongside working with many of the Microsoft products.

Experience
Mark has over 10 years’ experience in IT working in varying sectors including education where he is currently managing a school with 750 students, with nearly all year groups being 1-1 with iPads for learning. An experienced mentor, Mark trains our apprentices developing their attention to detail and professionalism to match his own standards.

Outside work
Outside of work Mark loves to research new gadgets and is a technology aficionado.

Contact
mark.houghton@gb3.co.uk
+44 1772 851 110
+44 844 374 0473

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Phill Coleman
Infrastructure Engineer
Full profile

Expertise
Phill is an experienced IT professional who has worked within the industry for over 15 years. He enjoys being hands on and has experience across a wide variety of technologies including Microsoft systems, Virtualisation, Networking, and SANs.

Experience
Phill originally started working in a Finance role and took an interest in IT. His first role was an IT Support Technician and over the years he has worked on helpdesks, 2nd and 3rd line, field engineer and trainer.

Outside work
Phill is a keen walker for recreation & fitness. He enjoys gaming, going to the Cinema & eating out. He enjoys music. He is also a big Landrover fan & aims to buy his own & first one very soon.

Contact
phill.coleman@gb3.co.uk
+44 1751 471228
+44 7918 680363

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Phoebe Dixon
IT Apprentice
Full profile

Expertise
In the short time Phoebe has worked for GB3 she has gained much expertise in Microsoft and Citrix systems used by our customers. With excellent communication skills, Phoebe has a natural talent for working customers through their IT issues.

Experience
Phoebe started her IT career with GB3 in 2016, starting with laptop builds, she has worked her way onto taking first line calls, for all GB3 customers, ensuring quality call taking and escalating to team members where appropriate.

Outside work
Outside work Phoebe enjoys walking her dogs and socialising with her friends. Currently learning to drive, Phoebe hopes to be able to get out and about to our GB3 sites in the future.

Contact
phoebe.dixon@gb3.co.uk
+44 1772 851 110
+44 844 374 0473

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Ron Hetherington
2nd Line Support Engineer
Full profile

Expertise
Ron is an expert in second line and site support IT work, including all aspects of hardware, software, networking and troubleshooting techniques. He also has customer service qualifications to run alongside the IT work.

Experience
Ron has been working in IT since early 2009 and has built up his experience from a first line support technician up to second line and site support over the last seven years.

Outside work
Ron is a keen film fanatic and gamer, but his biggest passion is music. He has been going to concerts and festivals for over 25 years and has a vast CD collection.

Contact
ron.hetherington@gb3.co.uk
+44 1772 851 110
+44 844 374 0473

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Rob Allen
2nd Line Engineer
Full profile

Expertise
A Microsoft certified professional, Rob has extensive IT knowledge which is used to support the customer’s needs. An experienced team leader, working on large projects including a hardware rollout at Enterprise Plc working with project managers to ensure a successful outcome.

Experience
With 15 years’ experience in the corporate and IT Support sectors, working on both sea and land based locations Rob is experienced in various IT Technology. Working mainly as a Field Engineer Rob now supports the 1st line technicians on the Helpdesk.

Outside work
After a recent Lung Transplant Rob is hoping to compete in the 2017 Transplant games in Lanarkshire. A keen golfer Rob hopes to bring a medal back for Wythenshawe Hospital. Rob has been married to Pam for 32 years.

Contact
rob.allen@gb3.co.uk
+44 1772 851 110

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Sam Byron
1st Line IT Support Engineer
Full profile

Expertise
Sam prides himself on his problem solving and customer service abilities. He is a determined individual who enjoys providing a top-quality service to all customers. His experience working in project support has also allowed him to enhance his process analysis skills.

Experience
Sam started his career working as a 1st line analyst with Enterprise PLC, during which the team was recognised as the UK Service Desk of the Year by SDI. Sam then moved into the Service Operations lead role in Amey and worked alongside project teams to ensure that projects were transitioned into support in a controlled manner.

Outside work
Sam enjoys watching and playing football in his spare time along with other sports. Sam also enjoys gaming and watching films, and regularly helps his parents on their farm during busy times.

Contact
sam.byron@gb3.co.uk
+44 1751 471228
+44 844 374 0473

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Steph Smith
1st Line IT Support Engineer
Full profile

Expertise
Steph is a member of the IT Service desk in which she provides IT assistance to customers to help resolve any IT-related issues. Steph is a friendly and hardworking individual that strives to give the best customer service and help in any areas she can.

Experience
Steph was the first Apprentice on the Gravity Apprenticeship scheme at age 17 and has lead the way for all the other apprentices with her work ethic and customer service skills. Steph has continued to develop her skills and expertise throughout her career at GB3 and is hoping to gain more IT qualifications in the near future.

Outside work
Steph wants to travel all over the world and visit different places to experience different cultures and lifestyles. She enjoys going out with friends at the weekend and shopping. Steph is also a big reality TV fan and likes catching up on shows.

Contact
steph.smith@gb3.co.uk
+44 1772 851 110
+44 844 374 0473

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Sean Richards
1st Line IT Support Engineer
Full profile

Expertise
Sean is a member of our support team which provides effective IT assistance across all aspects to our customers. Sean is a hardworking and dedicated individual as he aims to achieve customer satisfaction on a daily basis by resolving their IT issues.

Experience
Sean started his IT career at the age of 18 by successfully completing the Gravity Apprenticeship Program. Since then he has continued his development by becoming a very valued engineer at GB3. Recently Sean has just become Microsoft Certified by earning his MCSA in Windows 8 Desktop.

Outside work
Sean enjoys travelling as he is eager to jet off and see the world when he can. As well as this Sean enjoys socialising with his good group of friends through a number of activities such as football, pool, go-karting & live music events.

Contact
sean.richards@gb3.co.uk
+44 1772 851 110
+44 844 374 0473

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Tracy Heaton
Project Manager
Full profile

Expertise
Tracy has a strong technical background with over 19 years’ experience in the IT Industry over several different business sectors covering public and private. Her main strengths lie in her technical background and converting this into solutions that are fit for purpose in a customer environment.

Experience
Tracy first started working in the IT Industry in 1998 and progressed her way from 1st line to 3rd line support, before moving into the role of Project Manager. During this time, Tracy has supported a variety of customers from small businesses to larger enterprise scale companies always ensuring that projects are successfully delivered on time and to budget.

Outside work
Tracy enjoys spending time with her little girl and participating in family events. When she has any free time, she spends this swimming and walking. One of Tracy’s bucket lists is to swim with pigs in the Bahamas (already ticked off dolphins at Monkey Mia).

Contact
tracy.heaton@gb3.co.uk
+44 1772 851 110
+44 1772 395 873

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Tom Frankland
Technical Consultant
Full profile

Expertise
Tom has a strong background in Server and Storage infrastructure and specialises in designing and implementing secure and compliant Storage and Virtualisation solutions to meet a variety of client needs.

Experience
Tom started out as an apprentice within the IT industry when he left school and has progressed through multiple roles, he now has over 16 years’ experience and a strong technical background having designed and delivered complex infrastructure projects for several large Enterprise and Government clients. Tom has extensive experience with multiple technology vendors such as DELL Compellent, VMware, Microsoft, Veeam and Cisco along with experience working to government security standards such as JSP404.

Outside work
Tom is always active and loves most sports and outdoor activities including cycling, snowboarding, football and golf.

Contact
tom.frankland@gb3.co.uk
+44 1772 851 110
+44 1772 395 875

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Thomas Livesey
2nd Line Support Engineer
Full profile

Expertise
Tom specialises in providing support for businesses. From single user entities to multi-national corporations. He is versed in software and hardware on many platforms, and regardless of your support issues works tirelessly to find the best solution for you. Recommendations are available from Vacant Property Specialists, Freightlink & Cancer Help.

Experience
Tom started his IT career whilst at University on a workplace placement, and found practical learning more enjoyable. In the last 8 years he has gained extensive knowledge of Customer Service environments, Data Analysis and IT Support.

Outside work
Outside of work Tom is a keen Film and Music fan. He also plays football several times a week with a team of friends and also with work colleagues. He is also interested in video games and the process and systems that create them. He is married to Sarah and they have a daughter called Ava.

Contact
tom.livesey@gb3.co.uk
+44 1772 851 110
+44 844 374 0473

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Zap Coffey-Brittain
IT Senior Engineer
Full profile

Expertise
Zap works within GB3’s Education arm as a full time onsite support technician at a senior academy in west Leeds. No two days are the same in a fast-paced school environment, so he utilises a wide range of IT skills to support the school’s staff, students and infrastructure.

Experience
Zap was the entire IT department for a medium sized plastics manufacturer for over 10 years before joining GB3 Limited in Sep 2016.

Outside work
Zap is a keen photographer and chocoholic. He’d love to be able to ride his motorcycle on weekends but family life always gets in the way…

Contact
zap.coffey-brittain@gb3.co.uk
+44 1772 851 110
+44 113 336 8570

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Tom Edwards
Technical Consultant
Full profile

Expertise
Tom is exceptionally talented in designing and implementing highly available server virtualization solutions. He is incredibly experienced in desktop transformation projects utilising VDI such as Citrix, VMware View and Microsoft RDS.

Experience
With over 14 years of industry experience, Tom has a wealth of IT certifications proving his mastery of server virtualization and Citrix desktop and network transformation.

Outside work
Tom enjoys reading, and walking the great outdoors particularly mountains such as Snowdon and Scafell Pike.

Contact
tom.edwards@gb3.co.uk
+44 1772 851 110
+44 1772 395 874

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Tom Griffin
Senior Security Consultant
Full profile

Expertise
Tom is an accomplished Security Professional who combines a unique mix of cyber and physical security risk management by employing a proactive approach to ensure the safety and protection of assets from criminal or unauthorised activity. Tom is responsible for designing and delivering bespoke security training.

Experience
A former member of the UK Armed Forces, Toms career in the Security Industry spans over 2 decades. Tom has specialised in many roles including Executive Close Protection, Covert surveillance, Maritime Security and Security Risk Management. This involved working in hostile environments globally as well on a domestic level across the UK and Europe.

Outside work
Tom is a keen walker and loves the great outdoors.

Contact
tom.griffin@gb3.co.uk
+44 1772 395 979
+44 7757 696 217

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Geraint Anderson
Lead Developer
Full profile

Expertise
Geraint is a full-stack JavaScript web developer, specialising in the MEAN stack – Node.js, Express.js, Angular.js and MongoDb, to simplify and improve business processes Geraint uses the latest HTML5, CSS3 and Bootstrap 3 to design web solutions.

Experience
Working in large corporate environments, Geraint quickly gained extensive experience in Python, ABAP particularly in SAP IS-U and SAP CRM. Geraint is also experienced in solutions and enterprise architecture, business analysis. requirements gathering, incident management.

Outside work
In his spare time Geraint enjoys kayaking, kiting, mountain biking, fishing and all things in the hills or sea.

Contact
geraint.anderson@gb3.co.uk
+44 1772 851 110
+44 1772 395 1401

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Samuel Bayley
IT Apprentice
Full profile

Expertise
As an apprentice Samuel’s expertise in learning all he can about how the company works and how to do his job better as time goes on.

Experience
As having just left high school Samuel is developing his IT experience at GB3 through experiential learning. Sam has brought all the skills learnt from Fulwood academy and applied these in the 2 months he has been working at GB3.

Outside work
Samuel Likes to take apart and rebuild desktop computers and also learn and develop new skills such as drawing and learning a new language.

Contact
samuel.bayley@gb3.co.uk
+44 1772 851 110
+44 844 374 0473

The Root House, Clifton Fields,
Lytham Road, Preston, PR4 0XG
T: 0844 374 0473
Email: support@gb3.co.uk